Privacy policy

Privacy Policy of The Hellfire Caves

Introduction

 This privacy notice details the types of personal information we collect and process when you:

  • Book an event at The Hellfire Caves

  • Visit The Hellfire Caves as a guest.

  • Please inquire about our services or make other queries regarding our offerings.

  • Use our website, www.hellfirecaves.co.uk

This notice also explains how and why we use your personal information, who we share it with, and your rights regarding your data.

Who We Are

The Hellfire Caves is a tourist attraction located at West Wycombe Caves, Church Lane, West Wycombe, HP14 3AH.  We are committed to safeguarding the privacy of our visitors.  Contact us at caves@westwycombeestate.co.uk for any inquiries.

What Personal Information Do We Collect? 

We collect the following personal information:

  • Basic personal details (e.g., names, ages of children).

  • Contact information (e.g., address, email address, phone numbers).

  • A record of your booking.

  • Correspondence we have had with you.

  • Any special requirements (e.g., allergies or medical conditions of children).

  • Consent-based photographs during events or sessions, if applicable.

 How We Collect Information

We gather your personal information through the following:

  • Online booking forms.

  • Direct email or phone communications.

  • Forms filled during events or sessions for specific requirements.

  • Through our website and newsletter sign-ups.

Use of Your Personal Information

We use your personal information to:

  • Organize and manage bookings for events.

  • Communicate important information and updates.

  • Enhance our services and customer experience.

  • Comply with legal obligations and exercise legal rights.

  • With your consent, for promotional materials and updates via our newsletter.

  • Legal Grounds for Processing Your Information.

  • Our primary legal ground for processing your personal information is to fulfil our service commitment. We also process information based on legitimate business interests, consent (for newsletters and photography), and compliance with legal obligations.

 Sharing Your Personal Information

 We may share your information with:

  • Service providers for booking and payment processing.

  • Legal and regulatory authorities when required.

  • Our newsletter and marketing service providers are under strict confidentiality agreements.

 Transferring Information Outside the EEA

 We do not typically transfer personal information outside the European Economic Area (EEA). If we ever need to, we will ensure appropriate safeguards are in place.

 Retention of Information

We retain personal information:

• We will provide our services to you for as long as necessary.

• For a period compliant with legal, accounting, or reporting requirements.

 

Your Rights

You have rights regarding your personal information, including access, correction, deletion, and objection to processing. For any requests or queries about your rights, please get in touch with us at caves@westwycombeestate.co.uk